- Klarna Checkout (available in some countries)
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
The payment methods invoice, part payment and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas Klarna’s privacy notice.
Prepayment to our bank account (as indicated on the invoice). After submitting your order at checkout, you will receive information on the screen as well as via E-mail how to proceed. (Allow a few extra days for the money to be received to our account).
The prices shown include Swedish VAT (25%) for customers in Sweden and private individuals within the EU. For clients outside of the EU, VAT will be deducted at checkout when you choose your country of delivery. Customers outside the EU may have to pay import VAT and custom fees according to each country's local regulations.
The shipping cost of an order is charged according to the actual weight, this is done automatically in the web shop and the cost of the shipping is reported at the checkout. For packages taller than 150cm there will be a bulk fee of SEK 100 (withing Sweden), as these packages are very expensive and need to be handled manually. This fee will apply even if you have reached the purchase condition for free shipping. Currently there is no way to ship taller packages abroad from Sweden at a decent rate. Unless otherwise stated, we send with best options, such as Postnord or DHL. We do not take financial responsibility for any delays caused by the carrier. For campaigns with free shipping, this applies to deliveries within Sweden with shipping methods that FB Radio chooses (usually Postnord / DHL / Bussgods).
We will usually ship your order within 3 business days after receiving it. The exception is antennas and other bulky items that are shipped with Bussgods (within Sweden only). For environmental reasons, these deliveries are only shipped out once a week (there a long drive from the nearest terminal from our warehouse). Please note that it may take a few extra days for prepayment orders, as we need to see the payment on the account before shipping. During July as well as Christmas and New Year holidays, the delivery time may be slightly longer. During campaigns where we offer the freight, the delivery time may also be slightly longer. For special orders for non-stocked items, we announce the estimated delivery time by email.
Complaints and right of return
We always offer a warranty on the products you buy (at least 1 year). If you can prove that there is a manufacturing defect on the product, you always get new parts, however, the warranty does not apply to wear damage, or such as damaged components during lightning strikes. static electricity or other external dmage. Warranty does not apply to appliances which you have opened and / or done modifications to. For radios and amplifiers, the warranty does not apply to the PA transistors as they are easily damaged by eg. SWR. On return the client pays the return freight. For refund - let us know your account details.
You have the right under the Swedish distance contract law to return ordered flawless goods (unused, inlcluding all packaging materials in the same condition as sold) without giving any reason. Notice of this must be provided as soon as possible, but no later than fourteen (14) days from receipt of the goods. The return is not possible of specially ordered goods, cable cut to requested length, or other specially adapted goods. Always email us so that you get the correct return address. We do not refund the shipping costs on your order, and you are responsible for the return freight and the risk of damage / lost goods upon return. We adhere to the Swedish Consumer Agency's recommendations see: Konsumentverket.se
Damage to packages and unclaimed packages
If you find any damage to the package, or if the package seems to be opened, you must immediately report this to the post office or other carrier and make a claim notification. Do not retrieve a damaged/opened package! If you do not detect the damage (damaged product and/or missing product) until you have opened the package, and the damage is such that it can be attributed to the mail or carrier's handling, you should contact them and make a claim report. If any dispute with the post or carrier cannot be resolved, please contact us. If you have ordered and do not pick up your shipment before it returns to us, we will bill you SEK 350 for our work on handling the goods and the shipping cost.
Your personal data is handled in accordance with applicable provisions of the Swedish Personal Data Act (PUL).